Terms and Conditions

Welcome to the Charltons Group

These terms and conditions outline the rules and regulations for the use of our website : www.charltonsfarms.co.uk (“our site”).

Please read these terms and conditions carefully before you start to use our site, as these will apply to your use of our site. We recommend that you download a copy of this document for future reference. By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Changes to These Terms

We may revise these terms and conditions at any time, by amending this page. Please check this page from time to time, to take note of any changes that have been made, as they are binding on you.

Changes to Our Site

We may periodically update our site and may change the content at any time. Please note that the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all, or any part of our site, without notice. We will not be liable if our site is unavailable for any reason, at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use, as well as other applicable terms and conditions – and that they comply with them.

Use of Material on Our Site

We are the owner and licensee of all intellectual property rights on our site, and of the material published within. These works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not download extracts of any page, or pages, from our site for your personal use. You may, however, draw the attention of others within your organisation to content posted on our site. You must not modify digital copies of any materials you have downloaded, in any way. You must not use any illustrations, graphics, photographs, video or audio sequences separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes, without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our discretion, return or destroy any copies of the materials you have made.

No Reliance on Information

The content on our site is provided for general information only. It is not to be taken as advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Limitation of Our Liability

Nothing in this document excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under, or in connection with:

  • use of, or inability to use our site; or
  • use of, or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption; • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-ofservice attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material, due to your use of our site, or as a result of your downloading any content from it, or from any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us, of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

PRIVACY POLICY

We will only use your personal information as set out below :

Charltons Group (“we”) are committed to protecting and respecting your privacy. This policy (together with our Terms and conditions and any other documents referred to on it) sets out the basis on which we collect, use and process personal data relating to users (referred to in this policy as “you”) of the Charltons Group website, www.charltonsfarms.co.uk and any related services. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. We are the Data Controller for the purposes of the Data Protection Act 2018 (“the Act”), the EU General Data Protection Regulation (“GDPR”) and any other data protection legislation applicable in the UK, from time to time. We will periodically review and update this policy. This may be to reflect a change in the goods or services we offer, changes to our own internal procedures, or to reflect a change in the law. The easiest way to check for updates is by looking for the latest version of this policy on our website.

How to Contact Us

If you have any questions or comments, or if you want to update, delete, or change any personal information we hold, or you have a concern about the way in which we have handled any privacy matter, please contact us at info@charltonsfarms.co.uk. You may also contact us by post at Rumwood Green Farm, Langley, Maidstone, Kent, ME17 3ND.

Information We May Collect from You

We collect:

  • personal data that you provide to us. In the event that you contact us, we will receive any personal data which you include as part of your enquiry, such as name, email address, including any other personal data you may provide.
  • personal data about your use of our website. This includes details such as your device’s IP address, browser, network and device time zone setting, as well as details of web pages you visited prior to coming to our website. We may also record links clicked on, pages visited, recent searches and timestamps. This information is shared with our website analytics and hosting provider, to learn about site traffic and activity and to protect and improve its platform and services. Our Provider evaluates the data in a de-personalised form.

Use of Personal Information

We use your personal data in the following ways:

  • personal data that you provide to us is used to:
    • verify your identity (if you contact us) and manage and respond to your enquiry;
    • provide you with the information, products and services that you request from us;
    • manage and administer our business;
    • review and improve our goods and service.
  • personal data about your use of our website is used to:
    • administer our website and assist with internal operations, including troubleshooting, data analysis, testing and statistical purposes;
    • improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
    • assist in our efforts to keep our site safe and secure.

Cookies

Our website uses cookies to allow visitors to navigate and use key features on our pages and to show us how visitors interact with our site.

Please see our Cookie Policy to read more about how our site uses cookies. Please note that you may not be able to access parts of our site, if you block all cookies.

Legal Basis and Consent for Processing Your Personal Data

We process your personal data in order to maintain a business relationship with you, or to serve legitimate interests in growing our business and developing new customer relationships with you. In the day to day running of our business we may use your personal data, without asking for your consent, for the following reasons:

  • we are entering into and carrying out a contractual relationship with you;
  • we need to use your personal data for our own justifiable purposes (such as the administration and management of our business or the billing and/or payment of services) and our doing so will not interfere with your privacy rights;
  • we are subject to legal responsibilities that require us to use your personal data in certain ways (such as disclosing information to HMRC).

In certain circumstances, we may wish to use your personal data for a different purpose which does require your consent. In these circumstances, we will contact you to explain how we wish to use your data and to ask for your prior written consent. You are not required to give consent just because we ask for it. If you do give consent, you can change your mind and withdraw it at a later date.

Personal Data you are Legally Obliged to Provide

You are not under any legal obligation to provide us with any of your personal data, but please note that if you choose not to provide us with your personal data, we may be unable to respond to your enquiry or provide you with the information, goods or services you have requested.

Your Rights

Under the GDPR you have a number of rights in relation to your personal data :

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to correct any inaccurate or incomplete personal data.
  • The right to erasure of your personal data.
  • The right to have your data transferred to you or a third party in a common format.
  • The right to object to direct marketing.
  • The right to object to our use of your data for our own legitimate interests.
  • The right to restrict the processing of your personal data.
  • The right not to be subject to decisions made by an automated system which produces legal effects, or otherwise substantially affects you.

If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint You have the right to lodge a complaint (about our compliance) to the Information Commissioner’s Office (ICO) which is the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with them.

Sharing your Personal Data

We do not share the personal data we hold about you with anyone outside of our business, unless you specifically ask us to and/or it is a contractual requirement. We share your data with the following people in the day to day running our business:

  • other companies that are part of the Charltons group of companies, if they are better placed to respond to your enquiry, based on your location or the content of your enquiry;
  • the business partners, suppliers and sub-contractors we work with to provide you with information, goods or services that you have requested from us;
  • internet hosting providers, analytics partners and search engine providers that assist us in the improvement and optimisation of our site.

Other organisations (“processors”) may have access to and may process your data during the course of their work with us. These are:

  • Electronic security partners
  • Our advisors such as external lawyers and accountants

We may also share your personal information with third parties on a one-off basis, for example, if:

  • we sell or buy any business or assets (including our own), where we will disclose your personal data to the prospective seller or buyer of such business or assets; or
  • we are duty-bound to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Safeguarding Your Information

Your personal data is stored in electronic and physical records maintained by us and our service providers. By submitting your personal data, you agree that we may transfer, store or process your personal data. We take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. We understand the risks involved in the processing and retention of all personal information. Some of the security measures we take include:

  • only storing your personal data on our secure servers and technology platforms;
  • maintaining up to date anti-virus software and firewalls to minimise the risk of unauthorised access to our systems.

Sharing Data with Other Countries

Your personal data may be transferred and stored outside of the European Economic Area (EEA) where necessary, for the purpose outlined in this Privacy Policy, by us or by our sub-contractors. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies outside the EEA. We will take all reasonable and necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.

Retention of Data

We only retain your personal data for as long as necessary, to fulfil the purpose for which it was collected, or to comply with legal or regulatory requirements. The retention period is the term of your (or your company’s) supply or service contract, plus the period of time until the legal claims under this contract become time-barred, unless overriding legal or regulatory schedules require a longer or shorter retention period. When this period expires, your personal data is removed from our active systems. If you have any questions about our data retention practices, please contact us as outlined in this Policy.

Access

We will give an individual access to any personal information we hold about them within one month of any request for that information. Individuals may request to exercise the rights set out above by contacting us at info@charltonsfarms.co.uk. Unless it is prohibited by law, we will remove any personal information about an individual from our servers at your or their request. There is no charge for an individual to exercise their rights.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation, or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site, other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact us using the contact details located at the bottom of the page.

Third Party Links and Resources on Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable Law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland. If you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (including any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

To contact us, please use the following email address info@charltonsfarms.co.uk You may also contact us by post at Rumwood Green Farm, Langley, Maidstone, Kent, ME17 3ND.

Thank you for visiting our site.

"Maintaining exceptional standards from grower to customer"